UA-72572409-1

Resources: Shipping Options 

  Freight Policy and Claims:

I apologize in advance, but as of 2017 we are no longer freighting Patio/French Doors. Back in October and November we had 3 separate orders that were damaged in transit, refused by the customer, and claims denied by Fed Ex. As a result, it was decided upon that we would no longer ship Patio or French Doors. Anything else we can ship. Patio/french doors are still Available for store pick up.

 
 
Most small orders will be shipped via UPS. On larger Items such as Bath Tubs, Heating and Air Units, Doors etc, will be shipped Common Carrier.
 
Please note that Residential delivery is a “curbside” delivery and you may need help to move the merchandise off the truck and to your desired indoor location.
If the Freight Company cannot deliver to your Home due to accessibility issues, (narrow road, road not wide enough for the Tractor Trailers to turn around, etc.) it will be the customers responsibility to make arrangements with the Freight Company.
Reporting Damages At Time of Delivery:
When a shipment is received that shows obvious damage, consignee (customer) are to make a notation on the carriers’ receiving documents and / or refuse delivery.
Then notify the carrier’s nearest office and MobileHomePartsDepot.com immediately.
MobileHomePartsDepot.com upon verification of damage (carrier receiving documents) will reship the damaged part or parts of your order.
Reporting Concealed Damages:
When damage to, or loss of, contents of a shipping container is discovered by the consignee (customer) that could not have been determined at time of delivery it must be reported by the consignee to the delivering carrier upon discovery.
Reports must include a request for inspection by the carriers representative.
Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed by a written or electronic communication.
While awaiting inspection by carrier, the consignee (customer) must hold the shipping container and its contents in the same condition they were in when damage was discovered, insofar as it is possible to do so.
Unless otherwise specified by the carrier, notice of loss or damage should be provided to the carrier within five (5) business days from the date of delivery.
If five (5) business, or such other period as specified by the carrier, pass between the date of delivery of the shipment by carrier and date of report of loss or damage and request for inspection by consignee, it is incumbent upon the consignee (customer) to offer reasonable evidence to the carriers representative when inspection is made that loss or damage was not incurred by the consignee (customer) after delivery of shipment by carrier.
Delivery Refusal: 
 
Customers will pay all return shipping charges if delivery of an item is refused for other than damage, the return freight will be deducted from the refund amount. The return policy of original shipping and 15% restocking fee also applies. 
 
UPS Shipments:
Please note damage if present to sign for the shipment.
If not present and shipment was left at a door step, office or another location please notify us immediately so that we can file a claim and start the process to re-fill and re-ship your order (upon able to verify the damage)

Please call for shipping information. or store pickup

 

How do I return/cancel an order/item?

No merchandise can be returned without our prior approval. All returns are subject to original shipping and a 15% Restocking Fee. Customers are responsible for return shipping.

Customers will pay all return shipping charges if delivery of an item is refused for other than damage, the return freight will be deducted from the refund amount. The return policy of original shipping and 15% restocking fee also applies.

All Requests for authorization to return merchandise must be made within 10 days of delivery and accompanied by a Copy of the RMA ( Returned Merchandise Authorization).

Please contact us to obtain a Return Merchandise Authorization

All orders considered special order IE: cut skirting, items not normally stocked, custom sized items etc. May not be returned.

Items returned for exchange (wrong color, size etc) will need to be returned with an RMA number prior to the exchanged item being shipped back out. (return shipping and reshipping back to the customer is the customers responsibility)

 

Please note all sales are final. It is the customer's responsibility to check the merchandise for possible damage at time of delivery, before signing the receiving document(s).

NOTE:
Any orders canceled after 24 hours will have a 15% restocking fee deducted from the refund.